Returns & Exchanges
30-Day Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Eligibility
To qualify for a return, your item must be:
-
In its original condition and packaging
-
Unused and undamaged
-
Accompanied by proof of purchase
To start a return, email us at support@tinyretrotv.com. Please don’t send anything back until you receive approval — unauthorized returns will not be accepted.
Return Address:
4283 Express Lane
Suite CA44816
Sarasota, FL 34249
United States
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us immediately and we’ll make it right.
Non-Returnable Items
We do not accept returns on:
-
Sale items or gift cards
-
Personalized/custom products
-
Perishables, personal care items, or hazardous materials
Not sure? Email us and we’ll help.
Exchanges
Need a different item? The fastest way is to place a new order and return the original for a refund.
🇪🇺 EU 14-Day Cooling-Off Period
Orders shipped to the European Union can be returned within 14 days of delivery, no questions asked. Items must be unused and in original packaging.
Refunds
Once we receive and inspect your return, we’ll confirm approval. If approved, you’ll be refunded via your original payment method within 10 business days.
If it’s been more than 15 business days, please contact us at support@tinyretrotv.com